FAQs

Frequent Questions

  • Is there a payment plan or policy?

    50% of your event balance is due 6 months prior to the event, and the full balance is due no later then 30 days prior to the event. All payments can be paid as your go, through credit card, check or cash. We are happy to create a payment plan with you that fits your budget.

  • Will there be enough parking for all my guests?

    Yes, all of our facilities come with free onsite parking.

  • Is there an event coordinator provided with the rental fee?

    Inhouse corrdination services are not included in the rental. However, this option is available to you to add-on to your rental. Click here to view our preferred catering list.

  • How do I secure a date?

    We need a deposit and our signed contract in order to secure your date. For all rentals, the deposit is 25% of the rental fee. The deposit is non-refundable. 

  • Do I have to use your caterer?

    Yes, we do require you to use one of our preferred caterers. All of our preferred caterers have been approved for quality service and product. Click here to view our preferred catering list.

  • Is a damage deposit or insurance required?

    We require proof of event insurance no later than 30 days prior to all events that have bar services and/or are longer than 6 hours in total. All events must supply a $1,000 damage deposit check no later than 30 days prior to the event date. 

  • Can we bring in our own alcohol to your facility?

    No, our facilities operate under our own liquor license, therfore we will provide all alchohol and bar services. We have a zero-tolerance policy for outside alsohol in our facilities under any circumstances. We have a highly skilled team of bartenders who are excited to serve you.

  • Are your facilities handicap accessible?

    Our Prairie Waters Event Center and Geist location are single level. Our Community Life Center has two levels, but elevators are available for use for all patrons. All of our facilities have level entrances and exits. 

  • Is it possible to add additional time to my event?

    All full day rentals come with access to the venue from 9 am to 1 am on the day of the event. 

  • When do we have to vacate the building?

    All events must be concluded by 12 am on the day of the event, and you must be vacated from the facility no later than 1 am. A $250/fee is applied for every 30 minutes you are past your rental time. 

  • When can my ceremony begin?

    Ceremony start times are regulated by the closing time of the business office. Ceremonies taking place Monday - Friday may begin any time after 5 pm. Ceremonies taking place on Saturdays may begin any time after 3 pm. Ceremonies taking place on Sundays may begin at any time after 2 pm.

  • Can I decorate the facility days before my event?

    We allow you access to the full facility beginning at 9 am ont he day of the event. The opportunity to rent the space days before your event is available to purchase, depending on availability.

  • Do you have any decor available for rent?

    Yes! Click here to see our options.

  • Do you offer donations or NFP discounts?

    Please fill out our form here to submit a request for donations.

Share by: